Refund policy
Return & Refund Policy
At LUMERIVY, your satisfaction is important to us.
7-Day Returns
We accept return requests within 7 days of delivery.
To be eligible for a return, items must be unused, in their original condition, and include the original packaging.
To request a return, email support@lumerivy.com with your order number and reason for return.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery whenever possible.
Include your order number and clear photos of the issue. We will arrange a free replacement or an appropriate refund.
Refunds
Once your return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to your original payment method.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns. We cover any required return shipping costs for confirmed damaged, defective, or incorrect items.
Order Cancellations
Orders may be canceled before shipment. Once shipped, our return policy applies.
Contact Us
For returns, refunds, or cancellations, contact:
This policy does not limit any rights provided by applicable consumer protection laws.