Terms of Service

Welcome to LUMERIVY!

Thank you for visiting LUMERIVY. These Terms of Service outline the rules and conditions that apply when you access our website, browse our products, or make a purchase.

By using our website or placing an order, you agree to these Terms of Service, our Privacy Policy, Return & Refund Policy, and Shipping Policy.

Please read these terms carefully before making a purchase.

1. General Information

LUMERIVY is an online store offering holiday decorations, Christmas lighting products, and seasonal accessories.

We strive to provide accurate product information, reliable customer service, and a smooth shopping experience.

We reserve the right to update our products, pricing, promotions, and website content when necessary.

2. Products & Availability

We make every effort to ensure that product descriptions, images, specifications, colors, and prices are accurate.

However, actual product colors and appearance may vary slightly depending on your screen settings and lighting conditions.

All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you regarding available alternatives or a refund.

We reserve the right to limit product quantities or discontinue products when necessary.

3. Pricing & Payments

All product prices are displayed in the currency indicated on our website.

Available payment methods may include major credit cards, Shop Pay, Apple Pay, Google Pay, and other supported payment options displayed at checkout.

Payments are processed through secure third-party payment providers.

Applicable taxes, shipping charges, and discounts are calculated during checkout.

We reserve the right to correct pricing or product information errors. If an error affects an order you have already placed, we will contact you to explain the available options, including cancellation and a refund.

4. Orders & Confirmation

After placing an order, you will receive an order confirmation email containing your purchase details.

Order confirmation does not guarantee that every item is available for shipment.

We may contact you if additional information is required to process your order.

We reserve the right to cancel orders affected by inventory shortages, payment issues, suspected fraudulent activity, or significant pricing errors.

If an order is canceled after payment has been collected, the applicable amount will be refunded to your original payment method.

5. Shipping & Delivery

LUMERIVY offers the following shipping options:

• Standard Shipping: $4.99 for orders of $100 or less.

• Free Shipping: Available on qualifying orders over $100.

Shipping eligibility is determined using the applicable order amount at checkout.

Orders are typically processed within 1–3 business days.

Estimated delivery time is 7–10 business days from the order date.

Delivery estimates are not guaranteed and may be affected by weather, holidays, carrier disruptions, or other circumstances.

Once your order ships, tracking information will be sent to your email address.

If a shipment is delayed, lost, or has not arrived within the expected timeframe, please contact our customer support team for assistance.

If we cannot ship within the promised timeframe, we will provide the updates and options required by applicable law.

For more information, please refer to our Shipping Policy.

6. Returns & Refunds

We accept eligible return requests within 7 days of delivery.

To qualify for a standard return, products must be unused, in their original condition, and include their original packaging.

To request a return, please email support@lumerivy.com with your order number and reason for return.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.

Once a returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Please refer to our Return & Refund Policy for full details.

Nothing in these terms limits your statutory consumer rights.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery whenever possible.

Email support@lumerivy.com and include:

• Your order number.

• A description of the issue.

• Clear photos showing the damaged, defective, or incorrect product.

Our support team will review your request and arrange an appropriate solution, which may include a free replacement or refund.

Customers will not be charged return shipping fees for confirmed damaged, defective, or incorrect products when a return is required.

Your rights under applicable consumer protection laws remain unaffected.

8. Order Cancellations & Changes

If you need to cancel or modify your order, please contact us as soon as possible at support@lumerivy.com.

We will make reasonable efforts to accommodate requests before an order has shipped.

Once an order has been shipped, cancellation may no longer be possible. Eligible returns will be handled according to our Return & Refund Policy.

9. Promotions & Discounts

LUMERIVY may offer promotional discounts, seasonal sales, and Bundle & Save offers.

Promotions are subject to the specific conditions displayed at the time of purchase.

Some discounts may require minimum quantities or minimum order values.

Discounts cannot be combined unless explicitly permitted.

Eligible discounts will be reflected in the final checkout total. If you notice a discrepancy between an advertised offer and your checkout total, please contact us before completing your purchase.

We reserve the right to modify or discontinue promotional offers, subject to applicable law and any previously agreed purchase terms.

10. Product Use & Safety

Customers are responsible for using products according to their instructions and intended purposes.

For our USB-powered Christmas projectors:

• Use indoors unless the product is specifically identified as suitable for outdoor use.

• Keep products away from water and moisture.

• Use a compatible USB power source.

• Unplug the projector when not in use.

• Keep electrical products out of reach of small children.

Do not use damaged electrical products.

Please contact our support team if you experience an issue with your product.

11. Customer Information

When placing an order, you agree to provide accurate and complete information, including your name, shipping address, email address, and payment details.

You are responsible for checking your order information before completing checkout.

If you notice an error in your shipping information, please contact us promptly.

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

12. Intellectual Property

All original website content, including LUMERIVY branding, logos, graphics, written materials, and original designs, is protected by applicable intellectual property laws.

Content owned by third parties remains the property of its respective owners.

You may not reproduce, distribute, or commercially exploit protected website content without permission from the applicable rights holder.

13. Website Use

By using our website, you agree not to:

• Engage in fraudulent or unlawful activities.

• Submit false or misleading order information.

• Attempt to interfere with website security or functionality.

• Use automated tools in a manner that disrupts our services.

• Violate applicable laws or the rights of other users.

We may take appropriate action to prevent misuse of our website.

14. Third-Party Services

Our website may use third-party providers for payment processing, shipping, analytics, and other services.

Some services may be subject to additional terms and privacy policies established by those providers.

LUMERIVY is not responsible for the content or practices of independent third-party websites.

15. Website Availability & Liability

We work to keep our website accurate, secure, and accessible.

However, temporary interruptions, technical errors, or maintenance may occasionally occur.

To the extent permitted by applicable law, LUMERIVY is not responsible for losses caused solely by events outside our reasonable control.

Nothing in these terms excludes or restricts liability that cannot legally be excluded or restricts your mandatory consumer protection rights.

16. Updates to These Terms

We may update these Terms of Service to reflect changes in our business operations, website features, or legal requirements.

Updated terms will be published on this page.

Changes will not retroactively alter rights and obligations already established under completed purchases where prohibited by law.

17. Contact Us

If you have questions about our Terms of Service, products, orders, shipping, or returns, please contact our customer support team.

Store Name: LUMERIVY

Customer Support: support@lumerivy.com

We appreciate your trust in LUMERIVY and look forward to making your holiday shopping experience special.